Privacy Policy

This Personal Data Protection Policy (hereinafter referred to as the “Policy”) applies to the website located at [].

In this Policy, the terms “The Yên Farm” or “Company” shall mean “The Yên Farm Co., Ltd.”

This Policy is published to help customers understand the reasons and methods by which The Yên Farm collects, uses, discloses, and/or processes personal data that customers have provided to the Company through this website.

By accessing this website, customers acknowledge and agree that they accept the practices, requirements, and/or policies described in this Policy and consent to the Company’s collection, use, disclosure, and/or processing of their personal data as described below.

INFORMATION COLLECTED AND METHODS OF COLLECTION

Through various collection methods, the following customer information will be gathered:

– Full name;

– Date of birth;

– Phone number;

– Email address;

– Residential address;

– Transaction history on this website and e-commerce platforms;

– Information about the devices and applications used by the customer.

The Yên Farm collects the above information through the following methods:

Information provided by the customer:

The Yên Farm collects information that customers provide when using its products or services, such as placing orders on this website or e-commerce platforms, applying for jobs, completing surveys, or registering for trade promotion events.

Information collected from other sources:

The Yên Farm also collects publicly available information, such as data posted on blogs or social media, and information obtained from other companies or organizations. By gathering additional data, The Yên Farm can correct inaccuracies, enhance the security of transactions, and provide more relevant product recommendations and special offers.

PURPOSES OF COLLECTION, STORAGE, AND PROCESSING

The Company collects, stores, and processes customer information for the following purposes:

Transaction Execution

The Company may collect and process provided information to manage, analyze, and make appropriate decisions to: (i) conduct product or service transactions between the Company and customers under purchase orders; (ii) propose other products or services deemed suitable to foster future business opportunities; (iii) respond to requests and resolve customer complaints related to orders; (iv) publish customer reviews or feedback on The Yên Farm’s products and services; (v) maintain and improve the website, products, and services; (vi) detect, prevent, and investigate security violations or fraud; and (vii) maintain accurate internal records for management purposes.

Working with Suppliers

The Company may share customer information with service providers offering support services such as payment processing, website hosting, email distribution, location mapping, mail handling, order preparation and delivery, and order analysis. The Yên Farm requires these providers not to collect, use, or disclose customer information except as required to perform their services or by law.

Legal Requirements or Protection of The Yên Farm’s Legitimate Interests

The Company may disclose customer information when required by law, government authorities, or to enforce The Yên Farm’s policies and agreements, or when deemed necessary to protect the rights, property, reputation, or safety of The Yên Farm, its customers, or partners.

Sharing Information with Third Parties

When customers use the Company’s websites, third parties may collect information through cookies, web beacons, and similar technologies. The Yên Farm permits such collection for the following purposes:

To display relevant advertisements – The Yên Farm allows advertising companies to collect this information to display the most relevant ads to customers on The Yên Farm’s website.

To implement services with suppliers – The Yên Farm enables companies to add cookies, web beacons, and similar technologies to enhance the operation of services and specific website functionalities.

To link to customers’ social networks – The Company may add features to The Yên Farm’s website allowing social networks (such as Facebook, Instagram, YouTube, LinkedIn, Threads, X) to track member activities or collect information when using The Yên Farm’s website or applications. These may include technologies called “Plug-ins” and “Widgets.” “Plug-ins” create direct links between websites, and “Widgets” are interactive programs providing additional services on official Company websites.

INFORMATION RETENTION PERIOD

The Company’s server systems are capable of storing customer information for a minimum of one (01) year and a maximum of ten (10) years. The Company may extend this duration if necessary.

CUSTOMER PERSONAL DATA SECURITY COMMITMENT

Customer personal data is collected, stored, and protected strictly, accurately, and securely according to the purposes set forth in this Policy.

The Yên Farm maintains appropriate measures to ensure the safety, integrity, accuracy, and confidentiality of customer information and requires third parties to do the same.

The Company operates independent systems for information collection and storage, performed solely by The Yên Farm’s servers and backup systems. While The Yên Farm employs security technologies and processes, it cannot guarantee 100% security. Any risks resulting from objective security vulnerabilities or external attacks shall not give rise to any compensation liability between The Yên Farm and the customer.

COMPLAINT HANDLING RELATING TO CUSTOMER DATA PROTECTION

Any customer who believes that information has been collected, processed, or disclosed contrary to this Policy may file a complaint via email: [@theyenfarm.com]. The Company will promptly take action to verify and address such concerns. The complaint resolution period is 15 (fifteen) days from the date of receipt.

POLICY CHANGES

This Policy takes effect as of the date indicated at the top of the website. The Yên Farm may update this Policy from time to time. In the event of significant changes, the updated Policy will be posted on the website with the revised effective date.

Customers are encouraged to review this Policy periodically by checking the date of the most recent update to stay informed of any changes.